Services

Technical Services & Support

The global GEC Service and Support team offers its customers a comprehensive range of services designed to:

  • Improve productivity
  • Increase output
  • Reduce operating costs

We are set up to provide you with telephone technical assistance together with a variety of on-site services: 

New Equipment Installation and Commissioning

Your decision to install industry leading GEC equipment in your plant, clearly demonstrates your commitment to making the best product for your customers. Therefore GEC expert field specialists are at hand from day one to support our global customers from initial enquiry through to final system acceptance. GEC will appoint an Installation Manager, who will be your single point of contact to manage and deliver a cost effective and on-time project.  

Customer Training

Ensuring that your operators, maintenance technicians and other users are fully trained on the effective operation and competent maintenance of your equipment just makes good sense. GEC offers its customers a variety of training options tailored to individual’s requirements and budget.

Process Optimization

Maximize equipment performance and keep ahead of your competitors. Utilize our global process knowledge to enhance the capabilities of your existing equipment. On demand a team of expert process managers will complete an on-site feasibility study on current production lines and provide you with a comprehensive report on what additional output is potentially possible.    

Equipment Performance Audits / Service Contracts

GEC has designed all of its equipment to be easy to operate and maintain. However, as with every electro-mechanical system, periodic maintenance is an extremely important factor of dependable and continuous operation. GEC’s goal is to provide our customers with a scheduled on-site performance verification service, to fully audit your equipment and verify your assets still achieve factory established performance specifications.   

Performance Upgrades

During the life of your equipment upgrades of software and/or hardware may become available and offered to you, our Customers. GEC’s service engineers are trained to install these upgrades so our customers continue to benefit from the latest technology and new system capabilities.

On-Demand Repair Service

Any time the need arises, experienced factory trained engineers are stationed globally for rapid service response.  

Technical Service Contacts:                  

Americas:
Technical Support Desk
Tel +1 978 282 6002  or +1 978 282 9208
Email - Service.americas@gloucesterengineering.com

Europe, Middle East & Africa:
Technical Support Desk
Tel + 43 161450 7936
Email - Service.emea@gloucesterengineering.com

Asia Pacific:               
Technical Support Desk
Tel + 65 9068 4481
Email - Service.ap@gloucesterengineering.com